Shipping

We have warehouses in the USA and the UK which enables us to provide free shipping to both of these countries.

We ship to most other countries in the world with a subsidised shipping rate. View our list of countries here

If your country is not listed as a shipping destination all this means is we may have to add your order manually. Please e-mail support@saialondon.com and a team member will be very happy to assist you.

For all deliveries in the USA, UK and EU no duties nor taxes apply and you do not need to worry about any additional charges. 

Please kindly note that for all orders delivered outside of the USA, UK and EU, duties and taxes may apply. The recipient of the package is responsible for these charges and may need to pay the courier company directly in order to complete delivery.

View our full Shipping Policy here.

The transit times vary from country to country.

For UK and US orders, please allow 2 to 3 working days 

All international shipments outside the US are shipped from our UK warehouse. For European countries the estimated time is between 3 to 5 days.

For any other remote countries the shipment may take anywhere between 5 and 10 days.

Once your order has been placed you will receive a tracking number. Visit shipping and delivery for more information.

Returns and exchanges

You can return your SAÏA London handbag for a refund within 14 days of the date on which it was received.

Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund the delivery cost.

Items must be returned in the original packaging and accompanied with original proof of purchase.

If the handbag is damaged, dirty, shows signs of wear and tear or is not in the original box and dust bag, it will not be accepted for a refund.

Please note that when sending a return, the parcel is your responsibility until it reaches us.

Always retain proof of postage. The refund will be processed once package reaches our facilities.

Our return address is: 
4, 57 Belsize Park Gardens
London 
NW3 4JN
United Kingdom

Product

Our handbags are carefully constructed with a premium custom-made microfibre, the highest quality vegan leather, created with cutting-edge technology offering unparalleled durability yet a delicate and luxurious finish. 

To keep the shape of your bag, make sure you keep your yoga mat in it or use the cylinder that was provided in the original packaging. 

To clean your bag use a wet cloth and soapy water and let it air dry.

Yes, your bag will be fine if it gets a little wet, however we recommend drying it to extend its durability.  

If you are a hot yoga practitioner, we recommend rolling your yoga mat inwards, with the dry side against the surface of the bag. Whilst the lining is splash proof, we recommend avoiding any dampness by letting your bag air-dry if it does get wet, this will also prevent any odours and extending the life of your handbag

Sizing

This handbag is designed to fit a  standard yoga mat that can range between 3mm to 5mm or 0.15in to 0.19in thick.

Please not that most standard yoga mats are within this thickness.

We have gathered a list of the most popular yoga mats as a guide that you can view here. If your yoga mat is not on this list, you simply need to measure the width of your yoga mat.  

Visit our size guide here and follow these easy steps.

The pocket can fit most mobiles including iPhone XR, iPhone X,  iPhone XS,  iPhone SE, and iPhones 8, 7, 6, 6s, 5s, 5c, 5 and older models.

Unfortunately it is not compatible with larger mobiles like iPhone Plus models and iPhone XS Max. 

If you have any questions you can send us an e-mail to support@saialondon.com and a team member will be happy to help you, make sure to include the model of your mobile for a speedier response.